Support Announcements

Tip: Sorting and Filtering Documents

In addition to using the Search option when trying to find a document within a group, you also have the ability to sort and filter the document display itself.  You can sort the columns by selecting the column header, such as Name, Date, Submitter, etc.  Sorting by...

All – Check Your Upcoming Meetings!

We've learned that some organizations have "shifted" times or zones to overcome the absence of a needed time zone. Good news - these modifications should no longer be necessary due to significant enhancements to our underlying time zone infrastructure! We strongly...

Admins: Check Your Available Time Zones!

In order to fully reap the benefits of the recent time zone release, you may want to work closely with your Chairs and users to: Make sure that the appropriate time zones are available when creating an event in your organization's Workspace Calendars Check that all...

Tip: How to easily add members to a group

Site administrators - have you created a new group and need to add several members?  Follow these steps to add them in bulk to save time. From the Admin Panel, select either "Groups" or "Users" from the Management Tools Click the "Bulk add Users to Groups" link under...

Discontinuing Urchin As Of 9/27/11

Kavi is discontinuing the use of the Urchin web analytics solution as of 9/27/11. The background: Kavi had maintained 2 web analytics solutions for customers - AWStats and Urchin - in addition to providing access to group usage statistics and the ability for...

Password Expiration Settings

When an Administrator first makes the change to enable Password expiration, he/she is given the standard default of 240 days.  When the Admin returns back to "Set Org Properties" she/he is then given the option to edit the duration of time before a password will...

Submitting Support Requests

Each time you contact Kavi, you reach an expert deeply committed to helping you succeed. We pride ourselves on excellent, prompt service. Customer Responsibilities In order to facilitate the support process, we need: detailed information about the issue. Examples...

Kavi Help Desk: Online portal allows authorized administrators to work directly with our team. All tickets are tracked to resolution with email notifications.

Knowledge Base: Frequently updated online help is integrated into the product.

Training Webinars: Short, interactive video training sessions are scheduled each month for our administrator community. We share recorded videos after each session.

Kavi Support Policy: Read Kavi’s service, maintenance and support policies.