Kavi Support Level Agreements

Kavi Support is the primary point of contact for all technical support and troubleshooting requests. Each time you contact Kavi, you reach an expert deeply committed to helping you succeed. We pride ourselves on excellent, prompt service.

Support Level Agreements

We offer two support level agreements for our customers:

• Basic
• Premium

These documents outline specific services, priorities, and responsibilities aimed at better defining our working relationship, and is subject to modification at any time in response to changes in Kavi services and support needs. It is important to note that our Support Level Agreements apply to Application Support for our own suite of applications, and do not apply to other Technical Services offerings. If the problem or request concerns third-party software or services, we will suggest other avenues of support. The most current revision of this document is also available from your Account Manager.